Privacy Policy
How veluntharqos protects and manages your personal information in accordance with UK data protection laws
1. Introduction and Scope
veluntharqos Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This privacy policy explains our practices regarding the personal information we collect when you use our fundamental analysis education platform, website, and related services.
This policy applies to all users of our services, including website visitors, registered users, course participants, and webinar attendees. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.
As a UK-based company providing financial education services, we are subject to specific regulatory requirements that may influence how we handle your data. We ensure all processing activities comply with both educational and financial services regulations.
2. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Name, email address, and contact details when you register for our services
- Educational background and experience level for course recommendations
- Payment information when you purchase our educational materials
- Communications you send to us, including support requests and feedback
- Survey responses and assessment answers for educational purposes
- Professional information relevant to your learning objectives
Automatically Collected Information
When you use our platform, we automatically collect certain technical information:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Device information and screen resolution for optimal content delivery
- Referring websites and search terms used to find our services
- Login times, course progress, and platform interaction data
Educational Progress Data
To provide effective financial education, we track your learning progress including course completion rates, quiz scores, module access patterns, and engagement metrics. This data helps us personalise your learning experience and improve our educational content.
3. How We Use Your Information
Educational Services
- Providing access to our fundamental analysis courses and educational materials
- Tracking your progress and providing personalised learning recommendations
- Facilitating webinars, online sessions, and interactive learning experiences
- Issuing certificates and maintaining records of your educational achievements
- Sending course updates, new material notifications, and educational content
Platform Operations
We use your data to operate and maintain our platform, including user authentication, technical support, platform security, and service improvement. We also analyse usage patterns to enhance our educational offerings and user experience.
Communications
With your consent, we send educational newsletters, course announcements, and relevant financial education content. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.
We never use your personal data for automated decision-making that would significantly affect you, nor do we create detailed profiles for purposes other than educational personalisation.
4. Legal Basis for Processing
| Processing Purpose | Legal Basis | Details |
|---|---|---|
| Course delivery and educational services | Contract Performance | Necessary to provide the educational services you've purchased |
| Platform security and fraud prevention | Legitimate Interest | Protecting our users and maintaining platform integrity |
| Marketing communications | Consent | Based on your explicit opt-in consent |
| Legal compliance and record keeping | Legal Obligation | Meeting regulatory requirements for educational providers |
| Service improvement and analytics | Legitimate Interest | Enhancing our educational offerings and user experience |
5. Data Sharing and Third Parties
We share your personal data only in specific circumstances and with appropriate safeguards in place:
Service Providers
We work with trusted third-party service providers who assist with platform operations, including cloud hosting providers, payment processors, email service providers, and analytics platforms. These providers are contractually bound to protect your data and use it only for specified purposes.
Educational Partners
When you participate in joint educational programmes or collaborative courses, we may share relevant educational progress data with our certified educational partners. This sharing is limited to information necessary for course delivery and assessment.
Legal Requirements
We may disclose personal data when required by law, court order, or regulatory request, or when necessary to protect our legal rights, prevent fraud, or ensure user safety.
We never sell, rent, or trade your personal data to third parties for their marketing purposes. Any data sharing is governed by strict contractual agreements that ensure your privacy rights are maintained.
6. International Data Transfers
While we are based in the United Kingdom, some of our service providers may process data outside the UK and European Economic Area. When we transfer personal data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by UK and EU authorities
- Adequacy decisions recognising equivalent data protection standards
- Certification schemes and codes of conduct that ensure data protection
- Regular assessments of third-party data protection practices
We maintain a register of all international transfers and regularly review the adequacy of protection measures in place.
7. Your Rights and Choices
Under UK data protection law, you have several important rights regarding your personal data:
Access and Information Rights
- Right of Access: Request a copy of the personal data we hold about you
- Right to Information: Understand how your data is processed and shared
- Right to Rectification: Correct inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data in certain circumstances
Control Rights
- Right to Restrict Processing: Limit how we use your data in specific situations
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent for processing activities that require it
Exercising Your Rights
To exercise any of these rights, contact us at info@veluntharqos.com or write to our Data Protection Officer at the address provided above. We will respond to your request within one month, though complex requests may take up to three months with appropriate explanation.
8. Data Security and Protection
We implement comprehensive security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with redundant backup systems
- Network security monitoring and intrusion detection
Organisational Measures
- Staff training on data protection principles and procedures
- Access controls limiting data access to authorised personnel only
- Regular review and update of security policies and procedures
- Incident response procedures for potential data breaches
- Third-party security assessments and compliance verification
While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspicious activity immediately.
9. Data Retention and Deletion
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and profile information | Duration of account plus 2 years | Service provision and user support |
| Educational progress and achievements | 7 years from completion | Certification requirements and verification |
| Payment and billing records | 7 years from transaction | Tax and accounting obligations |
| Marketing communications data | Until consent withdrawn | Ongoing communication preferences |
| Technical logs and analytics | 12 months maximum | Platform security and improvement |
When the retention period expires, we securely delete or anonymise your data. Some anonymised data may be retained indefinitely for statistical and research purposes, but this data cannot be linked back to you personally.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide our services effectively:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how you use our website to improve user experience
- Functional Cookies: Remember your preferences and provide personalised features
- Educational Cookies: Track your learning progress and course completion
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We provide detailed cookie information in our separate Cookie Policy, accessible from our website footer.
11. Children's Privacy
Our services are designed for adults seeking professional financial education. We do not knowingly collect personal data from individuals under 16 years of age without appropriate parental or guardian consent.
If you are between 16 and 18 years old and interested in our educational services, we recommend discussing this with a parent or guardian before registering. If we become aware that we have collected personal data from a child under 16 without proper consent, we will delete that information promptly.
Parents and guardians who believe their child has provided personal information to us should contact us immediately at info@veluntharqos.com so we can address the situation appropriately.
12. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify active users via email about material changes
- Provide prominent notice on our website for 30 days following updates
- Seek renewed consent where required by law for new processing activities
We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Data Protection Officer
veluntharqos Ltd
6 Shepherds Bush Rd, Hammersmith
London W6 7PJ, United Kingdom
Email: info@veluntharqos.com
Phone: +443337721158
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, if you believe our processing of your personal data violates applicable law.